Cancellations are possible, but cancellation fees vary depending on the reservation site and plan. Please confirm before proceeding.
If you are unable to visit due to unavoidable circumstances such as bad weather, please contact us directly and we will waive the cancellation fee.
In addition, in the case of unavoidable circumstances such as sudden illness, we will do our best to accommodate you depending on the situation, so please contact us.
Q
About Payment Methods
A
We only accept payments with the following cards:
VISA / Mastercard / JCB / AmericanExpress / Discover
Q
About Payment (Withdrawal)
A
Room rates vary depending on the reservation site. Please check with the reservation site. The withdrawal date varies depending on the card company, so please confirm.
Q
About Check-In/Check-Out
A
CHECK IN: 3:00 PM
CHECK OUT: 11:00 AM
This hotel has a self-check-out system. Please check in and out using the tablet located in your room.
Q
Can I check in before 3:00 PM or check out after 11:00 AM?
A
Due to the lock management system, we are unable to accommodate early check-ins or late check-outs.
Q
Can I bring pets?
A
Pets are not permitted, including in outdoor spaces. However, please confirm whether assistance dogs are permitted.
Q
Do you provide meals?
A
We are currently not providing meals. Please bring your own or use nearby restaurants.
Q
Can I have a barbecue?
A
Yes. You can use them on the decks of each building.
*Gas grills are available.
No charcoal required; tongs and grills are provided.
Q
Can I pitch a tent on the grass?
A
Yes. Please use the area in front of the building you are staying in. Please note that you cannot use spaces in other buildings.
Q
The sauna door won't open.
A
Please refer to the room guide provided in each room.
Q
Can I smoke?
A
Smoking is prohibited throughout the building.
Smoking is permitted only in the parking lot, but there are no ashtrays.
Q
I haven't received my reservation confirmation email.
A
Please first check your spam folder to make sure it hasn't been filtered out.
Q
Is there a lights-out time?
A
Exterior lights are turned off at 9:00 PM.
Sauna and grill use is also limited until 9:00 PM.
Q
Can I have a surprise?
A
Cake (¥5,500) and balloon decorations (¥5,500) are available.
Please inquire in advance.
Q
Can I go to the beach or swim?
A
Kotogahama Beach is a five-minute drive east of the facility, but swimming is prohibited.
*Handheld fireworks are permitted only on the beach. Please be considerate of noise and smoke, and take your trash with you.
Q
How do I dispose of my trash?
A
You may leave trash in your room during your stay.
